Returning an Item or Reporting a Problem

What you’ll learn

Explain a product problem and ask about a solution.

ពន្យល់បញ្ហាទំនិញ និងសួរអំពីដំណោះស្រាយ។

Situation and purpose

A useful problem report includes what you bought, when you bought it, and what is wrong. Ask about an exchange, repair, or refund without assuming the policy. Keep the conversation focused on observable facts and the next step. A receipt or order number may help identify the purchase.

ប្រាប់ទំនិញ ពេលទិញ និងបញ្ហាដែលឃើញ។ សួរអំពីប្ដូរ ជួសជុល ឬសងប្រាក់ ដោយមិនសន្មតគោលការណ៍ហាង។

Useful expressions

Pattern	Example or form
Identify purchase	I bought this here yesterday.
Describe the problem	It doesn’t turn on.
Ask about options	Could I exchange it?
Ask next step	What do I need to bring?

Examples

1. This zip is broken.

   ខ្សែរ៉ូតនេះខូច។

2. I have the receipt.

   ខ្ញុំមានបង្កាន់ដៃ។

3. Is a replacement available?

   តើមានទំនិញសម្រាប់ប្ដូរទេ?

4. Could you explain the return policy?

   តើអ្នកអាចពន្យល់គោលការណ៍ប្រគល់ទំនិញវិញបានទេ?

Model conversation

Dara: Hello. I bought this lamp yesterday, but it doesn’t turn on.

Maly: Do you have the receipt?

Dara: Yes, here it is.

Maly: Thank you. We can check it for you.

Dara: If it is faulty, can I exchange it?

Maly: Let me check our policy and the available stock.

Common mistakes

Instead of	Use	Why
It doesn’t works.	It doesn’t work.	After does not, use the base verb.
I buyed it yesterday.	I bought it yesterday.	Bought is the past form of buy.

Practice

Try these questions before opening the answers. Write or say each answer.

សាកល្បងឆ្លើយសំណួរទាំងនេះជាមុនសិន មុននឹងបើកមើលចម្លើយ។ អ្នកអាចសរសេរ ឬនិយាយចម្លើយរបស់អ្នក។

1. Report a bag with a broken zip that you bought yesterday.
2. Ask about exchanging the item.
3. Correct: It didn’t worked when I tried it.

Answers and explanations

Show answers / បង្ហាញចម្លើយ

1. I bought this bag yesterday, but the zip is broken.

   Model answer: identify time, product, and problem.

2. Could I exchange it?

   This asks about the option without assuming the answer.

3. It didn’t work when I tried it.

   Did not takes the base verb.

Quick recap

• Use observable facts to explain the problem.
• Ask what options the policy allows.
• Keep purchase details available.