Requesting Information by Email

What you’ll learn

Write a polite request that is easy to answer.

សរសេរសំណើសុំព័ត៌មានដែលគួរសម និងងាយឆ្លើយ។

Writing focus

An information request should identify the topic and ask specific questions. Give only the background needed to understand your request. Use a greeting suitable for the recipient and a clear closing. If there are several questions, separate them logically so the reader can answer each one.

អ៊ីមែលសុំព័ត៌មានត្រូវបញ្ជាក់ប្រធានបទ និងសំណួរជាក់លាក់។ ផ្ដល់តែបរិបទចាំបាច់ ហើយរៀបសំណួរឱ្យអ្នកទទួលឆ្លើយបានមួយៗ។

Writing patterns

Pattern	Example or form
Purpose	I’m interested in your beginner course.
Specific request	Could you send me the timetable?
Embedded question	Could you tell me whether places are available?
Closing	Thank you for your help.

Examples

1. Could you confirm the start date?

   តើអ្នកអាចបញ្ជាក់ថ្ងៃចាប់ផ្ដើមបានទេ?

2. I would like information about the evening course.

   ខ្ញុំចង់បានព័ត៌មានអំពីវគ្គពេលល្ងាច។

3. Does the fee include the workbook?

   តើថ្លៃវគ្គរួមសៀវភៅលំហាត់ទេ?

4. Could you tell me how to register?

   តើអ្នកអាចប្រាប់របៀបចុះឈ្មោះបានទេ?

Model writing

Subject: Beginner evening course enquiry

Hello Course Team,

I’m interested in your beginner English evening course. Could you send me the timetable and confirm the start date?

Could you also tell me whether places are still available and whether the fee includes the workbook?

Thank you for your help.

Kind regards,

Maly

Common mistakes

Instead of	Use	Why
Please send informations.	Please send me information about the course timetable.	Information is uncountable; specify the requested topic.
Could you tell me when does it start?	Could you tell me when it starts?	The embedded question uses statement order.

Practice

Try these questions before opening the answers. Write or say each answer.

សាកល្បងឆ្លើយសំណួរទាំងនេះជាមុនសិន មុននឹងបើកមើលចម្លើយ។ អ្នកអាចសរសេរ ឬនិយាយចម្លើយរបស់អ្នក។

1. Write a subject line requesting a beginner course timetable.
2. Ask whether places are still available.
3. Write two specific questions about a course.

Answers and explanations

Show answers / បង្ហាញចម្លើយ

1. Beginner course timetable enquiry

   Model answer: identify both topic and purpose.

2. Could you tell me whether places are still available?

   Model answer: use statement order in the embedded clause.

3. When does the course start? Does the fee include the workbook?

   Model answer: ask answerable questions rather than Please tell me everything.

Quick recap

• Identify the course or service clearly.
• Ask specific, answerable questions.
• Use statement order in embedded questions.